Member Relationship Specialist
American Canyon, CA American Canyon, CA Full-time Full-time $23 - $28 an hour $23 - $28 an hour 12 hours ago 12 hours ago 12 hours ago At Redwood Credit Union we are on a journey to reimagine the way we do business, and we can't do it without you - our next great hire! Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others.
As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it's through better rates, low or no fees, or expanded services.
That people-first approach holds true for our employees, too.
Our work environment is built on service and trust.
It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
We are looking for a Member Relationship Specialist.
Being a Member Relationship Specialist starts by building relationships that are founded on people, cooperation, service and trust - and it is fundamental in how we distinguish ourselves in the financial services industry.
As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.
As a Member Relationship Specialist, at American Canyon Branch, you will be responsible for a variety of tasks:
Essential Functions:
Provide excellent service to all Members, volunteers, internal employees, and service providers.
Cross-sell RCU and RCUSG products and services.
Open accounts and match Member needs to RCU and RCUSG products and services.
Determine the appropriate loan product(s) to meet the Member(s) needs.
Obtain information from Member to complete loan application; examine and collect proper loan documents.
Complete loan-funding process and recommend additional products or services to meet Member needs.
Research Member questions, problems, and complaints and respond with accurate information.
Safeguard member information and ensure confidentiality by following established policy and procedures.
Perform file maintenance on all types of accounts.
Perform accurate teller transactions and reconcile cash nightly.
Conduct audits of Credit Union documents and files.
Answer phone and efficiently complete phone requests.
Participate in branch, departmental, and company meetings.
Perform branch opening and closing duties.
The ideal candidate:
Has a combination of education and experience equivalent to a high school diploma 18
months experience in a retail sales / cash handling environment.
Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law.
Previous financial institution experience preferred but not required (e.
g.
Personal Banker, Relationship Banker, Customer Service Representative/Manager, etc.
).
Bilingual English/Spanish speaker desired.
Compensation:
Base starting range:
$23.
00 to $28.
00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.
We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
We want to hear from you and how you would make a great addition to our superb American Canyon Team! Redwood Credit Union offers a robust benefits package to our eligible employees including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with employer match, generous holiday and PTO policy, and extensive RCU specific perks like 100% financing for employee purchased homes! Why work for Redwood Credit Union? Local financial institution, providing unparalleled service since 1950 Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting Voted Best Places to Work in the North Bay 17 years in a row.
World-class employee engagement scores Rated Superior in Service by more than 90% of Members, surveyed by SF Gate Internal Team Members If you are a current Team Member, please apply through the internal careers page located in RCUNET.
Service Trust People Cooperation We are an Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it's through better rates, low or no fees, or expanded services.
That people-first approach holds true for our employees, too.
Our work environment is built on service and trust.
It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
We are looking for a Member Relationship Specialist.
Being a Member Relationship Specialist starts by building relationships that are founded on people, cooperation, service and trust - and it is fundamental in how we distinguish ourselves in the financial services industry.
As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.
As a Member Relationship Specialist, at American Canyon Branch, you will be responsible for a variety of tasks:
Essential Functions:
Provide excellent service to all Members, volunteers, internal employees, and service providers.
Cross-sell RCU and RCUSG products and services.
Open accounts and match Member needs to RCU and RCUSG products and services.
Determine the appropriate loan product(s) to meet the Member(s) needs.
Obtain information from Member to complete loan application; examine and collect proper loan documents.
Complete loan-funding process and recommend additional products or services to meet Member needs.
Research Member questions, problems, and complaints and respond with accurate information.
Safeguard member information and ensure confidentiality by following established policy and procedures.
Perform file maintenance on all types of accounts.
Perform accurate teller transactions and reconcile cash nightly.
Conduct audits of Credit Union documents and files.
Answer phone and efficiently complete phone requests.
Participate in branch, departmental, and company meetings.
Perform branch opening and closing duties.
The ideal candidate:
Has a combination of education and experience equivalent to a high school diploma 18
months experience in a retail sales / cash handling environment.
Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law.
Previous financial institution experience preferred but not required (e.
g.
Personal Banker, Relationship Banker, Customer Service Representative/Manager, etc.
).
Bilingual English/Spanish speaker desired.
Compensation:
Base starting range:
$23.
00 to $28.
00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.
We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
We want to hear from you and how you would make a great addition to our superb American Canyon Team! Redwood Credit Union offers a robust benefits package to our eligible employees including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with employer match, generous holiday and PTO policy, and extensive RCU specific perks like 100% financing for employee purchased homes! Why work for Redwood Credit Union? Local financial institution, providing unparalleled service since 1950 Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting Voted Best Places to Work in the North Bay 17 years in a row.
World-class employee engagement scores Rated Superior in Service by more than 90% of Members, surveyed by SF Gate Internal Team Members If you are a current Team Member, please apply through the internal careers page located in RCUNET.
Service Trust People Cooperation We are an Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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